William Arthur will print and ship most orders in up to 8 business days from the time of receipt of order or proof approval. Please allow a full 8 business days for Engraving, Letterpress and Vera Wang orders. Gilt & Painted Edge items will require 28 business days.
William Arthur will print and ship most orders in up to 3 business days from the time of receipt of order or proof approval. We recommend you select express shipping for these orders.
Large volume personalized orders of 1,000 pieces or more do not qualify for our normal order turnaround times and our published Next Day or Second Day Air rates do not apply. Shipping costs for large volume orders are determined by weight and distance. Please request a quote from Customer Service.
Please allow 3 business days for the processing of boxed orders before shipping.Personalized products will ship separately from the boxed products in your order.
Once the processing of your order is complete, it will ship via your FedEx selection.
How do I track my order? William Arthur will provide you with email notifications confirming the receipt of your order, the delivery of your requested proof(s), and the ship date of your completed order.
APO/FP bases are shipped via the US Postal Service.
If there is an error in printing caused by William Arthur, we will gladly reprint your order at no cost to you. If you have additional questions regarding the reprint of an order due to error, please contact Customer Service.
We accept returns on non-personalized products purchased from www.williamarthur.com only, for up to 60 days from the delivery date. Should you wish to return or exchange an item, or if you were shipped incorrect products, please contact Customer Service. Returns must be in original packaging, original boxes and have a packing slip enclosed. The freight for returns and exchanges is paid for by the customer.
Credit is issued back to the credit card charged by our accounting department and will take 7 - 14 days to process.