Personalized orders

William Arthur will print and ship most orders in up to 8 business days from the time of receipt of order or proof approval. Please allow a full 8 business days for Engraving, Letterpress and Vera Wang orders. Gilt & Painted Edge items will require 28 business days.

 
Personalized Sympathy orders

William Arthur will print and ship most orders in up to 3 business days from the time of receipt of order or proof approval. We recommend you select express shipping for these orders.

Large Volume orders

Large volume personalized orders of 1,000 pieces or more do not qualify for our normal order turnaround times and our published Next Day or Second Day Air rates do not apply. Shipping costs for large volume orders are determined by weight and distance. Please request a quote from Customer Service.

 
Boxed orders

Please allow 3 business days for the processing of boxed orders before shipping.Personalized products will ship separately from the boxed products in your order.

All orders with 49 or more boxes or $3000.00 are given a 5 business day processing time before shipping.


Once the processing of your order is complete, it will ship via your FedEx selection.

Ship time and cost vary depending on the ship method you choose and your location. Please see shipping options below.We ship all orders from Maine.
 

How do I track my order?  William Arthur will provide you with email notifications confirming the receipt of your order, the delivery of your requested proof(s), and the ship date of your completed order.


 

 

 

APO/FP bases are shipped via the US Postal Service.

 

Alaska and Hawaii Ground Ship US Postal Service or Fed Ex 2nd day only, no overnight available.
 
 
Link to Sign In page
 

Return Policy

Personalized Products

Please be sure to carefully proofread your invitation or stationery order prior to submitting it to us. Pay special attention to text such as capitalization, punctuation and dates.  William Arthur checks for spelling errors and grammar, and we will make suggestions about wording when appropriate. However, we do not guarantee that we will catch all customer errors, especially those specific to your event and spelling of proper names.  Should you make an error in your text and your order has been printed, we will work with you to correct the problem and reprint your order at a 50% discount.

If there is an error in printing caused by William Arthur, we will gladly reprint your order at no cost to you. If you have additional questions regarding the reprint of an order due to error, please contact Customer Service.

 
Boxed Products

We accept returns on non-personalized products purchased from www.williamarthur.com only, for up to 60 days from the delivery date. Should you wish to return or exchange an item, or if you were shipped incorrect products, please contact Customer Service. Returns must be in original packaging, original boxes and have a packing slip enclosed. The freight for returns and exchanges is paid for by the customer.

 

Credit is issued back to the credit card charged by our accounting department and will take 7 - 14 days to process.